Privacy Policy

École de conduite Vision Plus inc. (hereinafter "Vision Plus", "we", "our" or "us") is committed to protecting the privacy and personal information of its students, visitors and users of its website jeconduis.com (hereinafter the "Site"). This privacy policy describes the information we collect, why we collect it, how we use it and the measures we take to protect it.

This policy complies with the Act respecting the protection of personal information in the private sector (Quebec Law 25), the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. Privacy Officer

In accordance with Law 25, Vision Plus has designated a Privacy Officer within the organization. Any questions, requests for access, correction or deletion of your personal information may be addressed to:

2. Personal Information Collected

We collect only the personal information necessary for the purposes described in this policy. The types of information collected vary depending on your interaction with us:

2.1 When Visiting the Site

• IP address and browsing data (pages visited, session duration, browser type)
• Approximate geolocation data (city, region)
• Data collected through cookies — see section 7

2.2 When Submitting a Form

• First and last name
• Email address
• Phone number
• Preferred branch location
• Content of your message or request

2.3 When Registering for Our Services

• First and last name
• Date of birth
• Mailing address
• Phone number
• Email address
• Learner's permit information
• Payment information (processed securely by our payment provider)

2.4 When Consenting to SMS Communications

• Mobile phone number
• Communication preferences
• History of messages sent and received

3. Purposes of Collection and Use

Your personal information is collected and used for the following purposes:

4. Consent

By using our Site, submitting a contact form or registering for our services, you consent to the collection and use of your personal information in accordance with this policy.

For commercial electronic communications (promotional emails, special offers), your explicit consent is required under CASL. You may withdraw this consent at any time.

4.1 Consent to SMS Communications

Sending text messages (SMS) requires your explicit and separate consent. When submitting a form on our Site or during registration, you may choose to receive SMS communications by checking the designated box. This consent covers:

• Transactional messages: appointment reminders, class confirmations, notifications related to your training and exams
• Promotional messages: special offers, seasonal promotions and information about our programs (only if you consent separately)

Message frequency varies by type:

• Transactional messages: as needed throughout your training
• Promotional messages: maximum 4 messages per month

Standard text messaging rates may apply depending on your mobile plan. Vision Plus does not charge any fees for sending SMS messages.

4.2 Withdrawing SMS Consent

You may withdraw your consent to SMS communications at any time by:

• Replying "STOP" or "ARRÊT" to any message received
• Contacting us by phone at 450-682-4142
• Using the contact form on our Contact Us page

Withdrawing consent to promotional messages does not affect transactional messages related to your ongoing training, which are necessary for the delivery of our services.

5. Sharing and Disclosure of Personal Information

Vision Plus does not sell, trade or rent your personal information to third parties. We may disclose your personal information only in the following circumstances:

5.1 Service Providers

We engage third-party service providers who process personal information on our behalf and according to our instructions. These providers are contractually required to protect your information and use it only for the purposes for which it was disclosed.

5.2 Legal and Regulatory Obligations

• Disclosure to the SAAQ of information related to your training, as required by the Road Safety Education Program (PESR)
• Disclosure in response to a court order or competent authority
• Disclosure necessary to protect the rights, property or safety of Vision Plus, its students or the public

5.3 Transfer Outside Quebec

Some of our service providers (including Google and Brevo) may process data outside Quebec or Canada. In accordance with Law 25, we ensure that these providers offer an adequate level of personal information protection before any transfer. A privacy impact assessment is conducted when required.

6. Retention of Personal Information

Your personal information is retained only for as long as necessary for the purposes for which it was collected:

Upon expiry of the retention period, personal information is securely destroyed or irreversibly anonymized.

7. Cookies

Our Site uses cookies to improve your browsing experience, analyze Site traffic and measure the effectiveness of our advertising campaigns. Before placing non-essential cookies, your consent is collected via the cookie management banner displayed on your first visit. The types of cookies used are:

7.1 Essential Cookies

Required for the Site to function. They enable navigation between pages, remembering your language preferences (French / English), form functionality and storing your cookie preferences. These cookies do not collect personally identifiable information.

7.2 Analytics Cookies

Used by Google Analytics to collect anonymized data about Site traffic (number of visitors, pages viewed, session duration, traffic source). This data helps us improve the content and structure of the Site.

7.3 Advertising Cookies

Used by Google Ads and DoubleClick to measure the effectiveness of our advertising campaigns and, where applicable, serve relevant ads. These cookies record interactions with our ads (clicks, conversions) in a pseudonymized manner. They are only placed after your explicit consent has been obtained.

7.4 Third-Party Cookies

Certain services integrated into our Site (Google Maps, Trustindex widget) may place their own cookies. The operation of these cookies is governed by the respective privacy policies of those providers.

7.5 Managing Cookies

When you first visit the Site, a consent banner allows you to accept or decline different categories of cookies. You can update your preferences at any time by clicking the cookie management icon available on the Site. You may also configure your browser to refuse cookies or be notified when a cookie is placed. Please note that disabling certain cookies may affect the functionality of the Site.

8. Your Rights

Under the Act respecting the protection of personal information in the private sector and PIPEDA, you have the following rights:

• Right of access: you may request access to the personal information we hold about you
• Right of rectification: you may request correction of inaccurate, incomplete or misleading information
• Right of deletion: you may request deletion of your personal information when its retention is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to withdraw consent: you may withdraw your consent at any time for commercial electronic communications, SMS messages and non-essential cookies
• Right to data portability: you may request to receive your personal information in a structured, commonly used technological format
• Right to be informed: in the event of a privacy incident presenting a serious risk of harm, you will be notified as required by law

To exercise any of these rights, please contact our Privacy Officer at the coordinates indicated in section 1. We will respond to your request within 30 days.

9. Security of Personal Information

Vision Plus implements reasonable administrative, technical and physical security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. These measures include:

• SSL/TLS encryption protocol for all communications on the Site
• Restricted access to personal information to authorized personnel only
• Secure hosting of Site data
• Regular updates to security systems and software

10. Privacy Incidents

In the event of a privacy incident involving your personal information and presenting a serious risk of harm, Vision Plus will:

• Take reasonable steps to reduce the risk of harm and prevent further incidents
• Notify the Commission d'accès à l'information du Québec (CAI)
• Inform you of the incident as required by Law 25

11. Third-Party Websites

Our Site may contain links to third-party websites, including the SAAQ website (saaq.gouv.qc.ca) and our registration platform (app.jeconduis.com). This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policy of each site you visit.

12. Minors

Our driver training services are available to persons at least 16 years of age, in accordance with SAAQ requirements. For students under 18, parental consent is required for registration and the collection of personal information.

13. Changes to This Policy

Vision Plus reserves the right to modify this privacy policy at any time. Any changes will be posted on this page with the date of last update. In the event of a material change, a notice will be prominently displayed on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

14. Complaints

If you believe your privacy rights have not been respected, you may file a complaint with our Privacy Officer at the coordinates indicated in section 1.

If you are not satisfied with our response, you may also file a complaint with the Commission d'accès à l'information du Québec (CAI):